FAQ – Pedemontana Rechargeable
What is the Pedemontana Rechargeable service?
Pedemontana Rechargeable is the service that allows you to pay the tolls accrued on Autostrada Pedemontana Lombarda by recharging an electronic purse associated with a vehicle Conto Targa. Activation is free.
Once the service is activated, the customer need not worry about paying each individual toll: the system will charge the transits by automatically deducting the amount from the electronic purse.
How can I activate the Pedemontana Rechargeable service?
To activate it, all you need is to register free of charge and make a first top-up.
How can I top up?
You can reload the electronic purse online with credit and prepaid cards, or Satispay, in the dedicated section (Rechargeable Account Top-Up), using the “Pedemontana Lombarda” App, which you can download from App Store (Apple) and Google Play (Android), through ATMs of Gruppo Intesa Sanpaolo, or at one of the licensed Assistance Points (in cash, by credit card, or Bancomat card).
Top-ups of the Ricaricabile Pedemontana service, can be paid by debit card, credit card or prepaid card by connecting to the "Pay Online" section on the website www.poste.it. After a short registration, which is only necessary on the first access, it is possible to quickly regularize the payment of tolls, settle payment reminders and top up the Pedemontana Ricaricabile service. These services are also available at all post offices of the Poste Italiane S.p.A. group.
What is the difference between Pedemontana Rechargeable and Conto Targa Account?
The Pedemontana Rechargeable service is not linked to a current bank account or credit card: to activate it, all you need is to register free of charge and make a first top-up. This payment method does not envisage the recognition of any form of discount on tolls.
As for the Conto Targa Account, it is the service that allows you to access a personal account and have your current bank account or credit card automatically debited with the toll amounts. This service enables you to benefit from active promotions.
I am a customer of a company that provides electronic toll collection services: what happens if I activate the Pedemontana Rechargeable service?
By activating the service “Ricaricabile Pedemontana” your on-board unit will continue to function regularly. The invoice for tolls (including the currently applicable discounts) will be issued by the electronic toll service provider if, at the time of transit, the unit is properly functioning and correctly installed on the vehicle. However, if the on-board electronic unit is not present, not working properly, or not properly installed during the journey, Autostrada Pedemontana Lombarda will detect the transit using the vehicle's number plate and subsequently, where possible, charge the toll according to the terms, conditions and methods specified in the contract related to the active electronic toll service. If this is not the case, the tolls will be deducted from the balance on your “Ricaricabile Pedemontana” account.
I cannot remember the password: how can I proceed?
In the dedicated Pedemontana Rechargeable section, you must log onto your customer area, click on “Recover and/or change your Password”, and enter the required data.
I cannot remember the Account Code: how can I proceed?
In the dedicated Pedemontana Rechargeable section, you must log onto your customer area, click on “Recover Account Code”, and enter the required data.
How can I know my outstanding credit?
You can always check the outstanding credit by logging onto your customer area.
If I close down the Pedemontana Rechargeable service, how can I request refund of the outstanding credit?
To obtain refund of any outstanding credit, you must draw up a specific request by e-mail sent to pedaggi@pedemontana.com or by ordinary post sent to Autostrada Pedemontana Lombarda S.p.A., Via Benigno Crespi, 17, 20159 Milano (MI), setting out in the subject line of the request the following reason: “RECHARGEABLE REFUND”. For more information, please check the General Terms and Conditions of Use of the Service (Article 8.1).
You can download the refund form by logging onto your customer area.
How can I pay the transits I made before activating the Pedemontana Rechargeable?
All tolls prior to the activation date of the Rechargeable service shall be paid within 15 consecutive calendar days from date of transit through the other available payment methods (Pay the toll, Pedemontana Rechargeable, Assistance points, App,, ATMs).
I have the Conto Targa Account: can I register for the Pedemontana Rechargeable?
You may not register for the Pedemontana Rechargeable service in the presence of a Conto Targa Account active for the same Conto Targa.
I have activated the Pedemontana Rechargeable service by associating a vehicle registered with a Swiss number plate. I have made some journeys along the Pedemontana motorway, but my credit remains unchanged. Why?
To ensure proper toll charge for journeys made by vehicles with Swiss licence plates, you need to select the type of vehicle used ("Motorcycle" for motorbikes or "Other" for other types of vehicle) via the drop-down menu.
Specifically, you need to access your PERSONAL AREA, section ACCOUNT MANAGEMENT < CHANGE PLATE/NATIONALITY and select the correct type of vehicle ("Motorcycle" for motorbikes and "Other" for other vehicle types).
For the management of tolls related to journeys made prior to the correct selection of the vehicle type, please contact pedaggi@pedemontana.com in order to avoid being subject to debt collection actions.
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