FAQ – Electronic Toll
If I already have an on-board device for the automatic toll payment service, must I comply with any specific formalities?
If the vehicle with which you transit on our highway is fitted with an active on-board device, duly functioning and correctly installed on board, payment will take place automatically without any additional formalities.
I already have an on-board device for the automatic toll payment service: what can I do to pay the Pedemontana toll as well?
In this case, you need not do anything. Your on-board device will function in the same way as on all other highways.
I am a customer of a company that provides electronic toll services: what happens if I activate a Conto Targa Account?
If you activate a Conto Targa Account, your on-board device will continue to operate regularly. The invoice for transits (including discounts currently provided) will be issued by the company providing the electronic toll service if at the time of transit the electronic device was up and running and properly positioned inside the vehicle.
If, on the other hand, during the trip, the electronic device was not on board the vehicle or was not active and functioning at the time of transit, Autostrada Pedemontana Lombarda will detect the transits by means of the vehicle plate and subsequently, where possible, to relative charge of the toll in the manner, terms and conditions of the contract relating to the active electronic toll service. Failing this, the invoice will be issued by Autostrada Pedemontana Lombarda as part of the Conto Targa service. For more information, please consult the regulations available in the section dedicated to Electronic Tolling.
I received the bill from the company that provides electronic toll collection services but I do not see the discounts: why is that so?
Discounts applied by Autostrada Pedemontana Lombarda are accounted for in the month subsequent to the pertinent one in accordance with the billing regulations laid down by the contract with the electronic toll collection company.
Why do I receive an invoice from a company that provides electronic toll services? I signed a subscription contract for a Conto Targa service which provides for the monthly invoice issue by APL: why doesn't this happen?
The Conto Targa Service cannot be provided in the presence of a on-board device functioning / active at the time of transit through the toll collection portals. In this case, the transits will be visible on the account of the company providing the electronic toll service and the billing terms will be those provided for in the contract stipulated with the same company. In the event of on-board equipment deactivated / not working at the time of transit, Autostrada Pedemontana Lombarda will detect the transits by means of the vehicle plate and subsequently, where possible, charge the toll according to the methods, terms and conditions of the contract. concerning the active electronic toll service.
Failing that, the invoice will be issued by Autostrada Pedemontana Lombarda as part of the Conto Targa service in the manner indicated in art. 2 of the general rules and conditions of the Conto Targa Service.
I activated a Conto Targa Account but I am also a customer of a company that provides electronic toll services, from whom will I receive the invoice?
In this case, the invoice will be sent by the provider of the electronic toll service; tolls relating to transits carried out on the sections managed by Autostrada Pedemontana Lombarda will be indicated on the invoice with evidence of any discount applied.
How come I found on the bill the non-discounted tolls relating to the interconnection between the A9 Highway and Como’s Orbital Road?
They are tolls administered by Autostrade per l’Italia S.p.A., on which Autostrada Pedemontana Lombarda may not apply any discounts.
My vehicle is fitted with an on-board device for the automatic toll payment service, but the free Flow collection system did not pick up any transit:
It might be that under some special circumstances (inadequate speed, wrong positioning of the device on board the vehicle, exhausted battery of the device, etc.), the transit is not automatically picked up via the on board device.
This anomaly cannot be detected immediately during transit but is obviously left to a subsequent phase.
It is specified that in the event of on-board unit not being detected electronically when passing under the toll collection portals, Autostrada Pedemontana Lombarda will detect the transits using the vehicle's license plate and subsequently, where possible, charge the related toll according to the methods, terms and the conditions of the contract relating to the active Electronic Toll service.
For more info https://apl.pedemontana.com/telepedaggio