FAQ – Payment reminders

The payment reminder is a document you receive by ordinary post at the residential address when you have failed to pay the toll within 15 consecutive calendar days from date of transit.

The payment reminder is characterised by a special identification number and sets out the vehicle data (Conto Targa and class), the transit data (date, hour, basic route), the amount to be paid (toll and miscellaneous investigation charges), the payment methods and the deadline for payment.

Failure to pay the amount due will entail the forced recovery of the credit with a resultant rise in the costs to be borne by the debtor.

Autostrada Pedemontana Lombarda is the first highway in Italy to use the “Free Flow®” collection system, i.e. without toll booths, which allows people to transit through the relevant routes without having to stop to pay the toll.

The transit under the portals is detected both electronically, via an on-board unit ("electronic tolling"), and by photographic recording of the Conto Targa ("video tolling"). The toll amount is determined in accordance with the volumetric classification of each transiting vehicle.

If the user lacks an automatic payment methodology (e.g. Electronic Tolling, Conto Targa Account or Pedemontana Rechargeable), tolls relating to the same calendar day must be paid within the following 15 consecutive calendar days, in compliance with the obligation laid down by Article 176, paragraph 11 of the New Road Highway.

The reminder received at your own address is generated as a result of failure to pay the transits by the aforementioned deadline.

Payment of the reminder does not affect application of the administrative penalty laid down by Article 176, paragraphs 11-21 of the Highway Code.

You can pay the amount due by using one of the under-mentioned payment methods:

• by credit and prepaid cards, or Satispay, in the “Pay the reminder” or “Pay the toll” section; In these sections, you can also make payment by accessing the pagoPA platform and also download the notice of outstanding payment to be settled in the manner therein specified by the deadline set out on the notice itself;
• via PagoPA payment notice made out to Autostrada Pedemontana Lombarda and attached to the reminder letter;
• by credit and prepaid cards, downloading free of charge our “PEDEMONTANA LOMBARDA” APP;
• by debit cards at all ATMs of the Banking Institutions affiliated to Consorzio CBI (www.cbill.it), through the CBILL Service (company code 0335M), by entering the payment reminder number recorded on the slip. If you pay at the Gruppo Intesa Sanpaolo ATMs with debit card issued by any bank, the commission guaranteed to all Autostrada Pedemontana Lombarda customers is EUR 0.50 per transaction. For all the other Banking Institutions, please refer to the individually concluded contractual agreements;
• through the Internet Banking of the banks affiliated to Consorzio CBI that offer the CBILL Service (www.cbill.it) online for payment. Solely for Gruppo Intesa Sanpaolo current accountholders, the commission resting on the user is EUR 0.50; for the other users, the commission is linked to the contractual agreements concluded with their own banks.
• by credit card, debit card and cash at the Mozzate (CO) Green Point, at the Courtesy Points of Milano Serravalle – Milano Tangenziali S.p.A., or at the other licensed facilities, as indicated on our website under the heading “The Assistance Points”.
• by debit card, credit card or prepaid card by connecting to the "Pay Online" section on the website www.poste.it. These services are also available at all post offices of the Poste Italiane S.p.A. group.

You cannot pay an expired PagoPa payment notice through the PagoPa channels.

However, immediately after the expiration date, you can make the payment in one of the ways listed below by using the number written on the reminder:

• With credit and prepaid cards, or Satispay, from the section “Pay the reminder” or “Pay the toll”;
• With credit and prepaid cards by downloading the APP “Pedemontana Lombarda”, available for free;
• With credit, debit cards, or cash, at Punto Verde in Mozzate (CO), at Punti Cortesia in Milano Serravalle – Milano Tangenziali S.p.A., or at any authorised facility among those listed under the section “Service Points” of the website;
• With debit, credit or prepaid cards from the “Pay Online” section at www.poste.it;
• With debit, credit cards or cash at any post office of the Poste Italiane S.p.A. Group by providing the reminder number to the operator;
• With debit cards via the ATMs of banks subscribing to the CBI Consortium (www.cbill.it), through the CBILL service (company code 0335M), by providing the reminder number reported on the notice.

To know the toll cost in detail and check the amounts recorded in the reminder, you can peruse the “Calculate the toll” section.

The payment reminder indicates the toll amounts due in the period described on the document plus the reminder costs set out in the following table:

* The PRA search costs are applied to each Conto Targa dealt with in the payment reminder.

If you believe that the amounts set out in your payment reminder are incorrect, you can raise an objection by filling out the special form attached to the reminder and sending it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. Via Benigno Crespi, 17, 20159 Milano (MI), setting out the payment reminder number. In any event, you will have to provide an accurate description of the reasons why you believe that there is an error.

The additional costs are necessitated by the higher liabilities Pedemontana has to be saddled with in order to send the payment reminder (searches, mailing costs, etc.). These costs are applied to each individual reminder as opposed to each individual transit. The reminder, in fact, is usually generated at month’s end by adding up the transits unpaid in the relevant month. Such modus operandi accordingly determines a cost containment in favour of the customer, unlike what happens in the rest of the motorway sector, where administrative fees are charged for each individual unpaid trip.

If at the date of transit the vehicle di you owned had been stolen/lost, you can send an email to solleciti@pedemontana.com, indicating the payment reminder number in the main body thereof and attaching copy of the report submitted to the judicial Authorities in charge, as well as copy of the identity document.

Alternatively, you can raise an objection by filling out the special form attached to the reminder and sending it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. Via Benigno Crespi, 17, 20159 Milano (MI), setting out the payment reminder number. In any event, you will have to attach copy of the report submitted to the judicial Authorities in charge, as well as copy of the identity document.

If you receive a payment reminder and believe that you have already paid it, you must first of all check the correspondence of the payment reminder number with the one recorded on the payment receipt. If they do not correspond, you must proceed to make payment. Otherwise, you can send the payment receipt by email to solleciti@pedemontana.com for the appropriate controls. Alternatively, you can fill out the relevant form attached to the reminder and send it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. Via Benigno Crespi, 17, 20159 Milano (MI), setting out the payment reminder number. In any event, you will have to attach copy of the payment receipt.

The form attached to the payment reminder must only be filled in and sent when you believe that payment of the transits indicated therein is not due.

NB! If you pay the required amount in the manner indicated in the reminder, you will not need to fill in and send the aforementioned form, as you merely have to attach the payment receipt.

If at the date of transit you were not the owner of the vehicle, you can send, by email to solleciti@pedemontana.com, copy of the deed of sale with the notarial deed details or the certificate of actual transcript to the Public Register for Automobiles (PRA). Alternatively, you can raise an objection by filling out the special form attached to the reminder and sending it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. Via Benigno Crespi, 17, 20159 Milano (MI), setting out the payment reminder number. In any event, you will have to attach copy of the deed of sale with the notarial deed details or the certificate of actual transcript to the PRA.

If at the date of transit the vehicle you were the owner of had been rented/leased, you can notify to Pedemontana, at the email address pedaggi@pedemontana.com, the details of the lessee escorted by copy of the lease agreement.

In some cases on-board units may not be correctly detected by the toll collection system, e.g. due to inappropriate vehicle speed, incorrect positioning of the vehicle, low battery, etc.

Compared to traditional infrastructures, where any anomalies linked to the failure to detect the on-board unit are detected and managed directly, in the case of barrier-free toll collection systems, such as the one adopted by Autostrada Pedemontana Lombarda, this anomaly cannot be detected during transit but is obviously deferred to a later stage. This is without prejudice to the fact that, prior to delivery of a payment reminder, the possibility of charging the toll by means of number plate detection is checked, as detailed in the section dedicated to the electronic toll service.

If payment reminders are delivered, it is sufficient to request their cancellation using the form attached to the payment reminder. This will allow our operators to handle the matter at no additional cost for the customer.

Yes, the request is valid. The motorway operator’s right to collect an unpaid toll is subject to a limitation period of 10 years, as established by Article 2946 of the Italian Civil Code.

The limitation period begins from the due date for payment, which is set at 15 consecutive calendar days from the date of transit (excluding the day of the journey itself).

Therefore, the claim becomes time-barred after 10 years and 15 days from the date of transit. If only six years have passed, the right to payment is not time-barred and the request is legitimate.

For any other information, you can visit the Contact us section.