Emergencies

Autostrada Pedemontana Lombarda is a sustainable and technological infrastructure, designed and built to provide quality of service and maximum safety.

The surveillance of the entire network under concession is guaranteed 24 hours a day through the patrolling of the Italian Traffic Police, the viability service, the maintenance teams and through the recording of colour television images captured by the more than 450 cameras installed along the infrastructure

Below are the channels available to request rescue or mechanical or medical assistance in the event of illness, breakdown or accident on the motorway network.

Emergencies and health emergencies, accidents and other dangerous situations

All telephone requests for emergencies and health emergencies, accidents and any other dangerous situation can be forwarded by the user to the free single emergency number 112

The Radio Information Centre guarantees constant contact with the service operators and with the Traffic Police Operations Centre (COPS).

To receive direct assistance and be immediately located by the Radio Information Centre, there are 132 SOS columns on the entire motorway network:

26 along the motorway, normally spaced 2 km from each other;
83 in tunnels, positioned at approximately every 150 metres;
12 positioned in the escape routes of the tunnels;
11 at the by-passes inside the tunnels

In the event of an emergency, using the SOS columns, the user can connect directly with the Radio Information Centre of Autostrada Pedemontana Lombarda which will immediately forward the request for help to the bodies directly responsible for managing the emergency.

Mechanical rescue

The mechanical assistance service for rescue along the motorway network under concession to Autostrada Pedemontana Lombarda is governed by specific Regulations for the performance of the service in question.

Requests for mechanical rescue:

for all cases in which the broken down vehicle is not safely positioned on the lay-by, it is recommended to first contact the free single emergency number 112 or the Radio Information Centre through the SOS columns to allow the timely implementation of the operations aimed at ensuring road safety.
for the request for mechanical rescue of broken down vehicles safely positioned in the lay-by, the contacts of the Organisations contracted by Autostrada Pedemontana Lombarda for intervention within the concession network are reported below:

ACI Global Services - Toll-free Number: 803116

Europe Assistance VAI - Toll-free Number: 803803

IMA Servizi Scarl - Toll-free Number: 800427539